Returns & Exchanges

Due to the perishable nature of our raw, fermented products, we cannot accept physical returns; however, we are committed to ensuring your total satisfaction with every bottle of GT’s Living Foods.

Return Process

• 1.
  Inspect Your Shipment

  Upon delivery, immediately inspect your package to ensure all items are present and have arrived in chilled, optimal condition.

• 2.
  Document Any Issues

  If you receive damaged or incorrect bottles, please take clear photos of the packaging and the product labels within 48 hours of receipt.

• 3.
  Contact Customer Care

  Email our support team with your order number and documentation to initiate a claim for a replacement or store credit.

• 4.
  Proper Disposal

  Once your claim is processed, you do not need to ship the items back; please dispose of any damaged glass or compromised liquid safely.