Frequently Asked Questions
Everything you need to know about GT's Living Foods
How should I store my GT’s Living Foods products?
Because our products are raw and living, they must be kept refrigerated at all times (between 33-40°F) to maintain their quality and prevent further fermentation.
Do you ship your beverages nationwide?
Yes, we ship to most locations within the United States. We use insulated packaging and cold packs to ensure your living foods arrive at the proper temperature.
Why are there floating particles in my Kombucha?
Those are perfectly natural! They are pieces of the 'SCOBY' (Symbiotic Culture of Bacteria and Yeast) and are a sign of a healthy, raw, and unfiltered living beverage.
What is your return policy for perishable items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or spoiled, please contact our support team within 48 hours for a replacement or refund.
Are your products organic and non-GMO?
Absolutely. We are committed to using only the highest quality, organic, and non-GMO ingredients in every bottle we craft.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.